GET IN TOUCH
We answer every note.
Real people, one business day, no scripts. Drop us a line — we'd love to hear from you.
Reply within 1 business day
Monday through Friday, every email gets a human reply by the next business day. Often the same day.
Email is fastest
Write to contact@trybotanic.com or use the form below. Include your order number if you have one — it speeds things up.
Based in the US
Our team works from the United States. Customer support hours are 9am–6pm Eastern, Monday through Friday.
WRITE TO US
Send us a note.
Everything below is read by a real person. We reply within one business day.
BEFORE YOU WRITE
Answers to the most common questions.
REFUNDS
Refund policy
90-day satisfaction guarantee. No documentation required, no return shipping.
Read the policy →SHIPPING
Shipping info
24-hour US dispatch. Free over $75. Per-country thresholds.
See shipping →LAB DATA
Lab reports
Intertek FT-IR verified at 99%+ purity. Reports public.
See the science →PRODUCTS
Shop all
The full ritual: oil, shampoo, conditioner.
Browse products →We're a small team. We read every message and we answer every one. Thank you for taking the time to write.